jaya9 bit's Privacy Policy
Your personal information matters to us. This policy explains in detail how jaya9 bit collects your information, why it does so, how much of it is stored, and under what circumstances it may be shared with third parties.
Table of Contents
Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications of the jaya9 bit platform. When you register, log in, make a deposit, place sports bets, play casino games, or contact our customer support on jaya9 bit, you share certain information with us — either voluntarily or automatically.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how securely it is stored. jaya9 bit believes that transparency is the foundation of trust. You should read this policy carefully before using this platform. Reading it alongside our Terms and Conditions will give you a fuller picture.
This policy has been written with users in Bangladesh in mind. If you are accessing this platform from outside Bangladesh, it is your responsibility to be aware of the applicable laws in your own country.
Types of Information Collected
jaya9 bit collects two types of information — information you provide directly, and information generated automatically through your use of the platform.
2.1 Personal Identification Information
During account creation and verification, we collect the following information:
- Full name and date of birth
- National ID or passport number (for identity verification)
- Mobile number and email address
- Current address
- Bank account or mobile wallet details (for transactions)
2.2 Transaction and Financial Information
During deposits and withdrawals, we record the payment method, transaction amount, and date. Details of every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer are stored securely. Full payment card numbers are not stored on jaya9 bit's servers.
2.3 Automatically Collected Information
When you use jaya9 bit, the following information is collected automatically:
- IP address and device type (mobile, tablet, desktop)
- Browser type and operating system
- Login time, session duration, and list of pages visited
- Gaming activity — which games were played, bet amounts, and results
- Referral source (where you came from before reaching our site)
Purpose of Using Information
jaya9 bit uses collected information only for specific and legitimate purposes. No information is used unnecessarily or for unauthorised purposes.
3.1 Account Management and Identity Verification
Information provided during registration is used to create your account, confirm your identity, and ensure secure login. Identity verification is mandatory to prevent anyone from opening an account using another person's identity.
3.2 Transaction Processing
Financial information is used to process your deposits, withdrawals, bonus payments, and other financial transactions. For deposits of at least ৳200 or withdrawals of at least ৳1,000, your transaction-related information is securely verified.
3.3 Customer Support
When you contact jaya9 bit customer support via live chat or email, we can access your account information to resolve issues quickly and effectively. This information is necessary to provide 24/7 support.
3.4 Fraud Prevention and Security
Your activity is monitored automatically to detect unusual transactions, attempts to create multiple accounts, or suspicious behaviour. This is essential for preventing fraud and money laundering.
3.5 Service Improvement and Personalisation
By analysing your gaming preferences and usage patterns, we try to offer you more relevant promotions and benefits. Anonymous data is also used to improve the overall quality of our service without using any personal information.
Data Storage and Security
jaya9 bit uses SSL (Secure Socket Layer) encryption technology to keep data transfers between you and our servers secure. This means no one can intercept your information in transit.
4.1 Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve financial disputes.
4.2 Security Measures
- All sensitive data stored on servers is kept in encrypted form
- OTP-based two-step verification is in place for account access
- Only limited staff are granted access to specific data — not everyone can view all information
- Regular security audits and vulnerability assessments are carried out
- Unusual login attempts are automatically detected and blocked
4.3 Response to a Data Breach
If a data security breach occurs for any reason, jaya9 bit will promptly notify affected users and take the necessary steps to address the issue. Protecting user data is our top priority.
Sharing Information with Third Parties
jaya9 bit does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances described below.
5.1 Payment Processors
The minimum financial information necessary for transaction verification is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organisations follow their own strict privacy policies.
5.2 Gaming Technology Providers
Gaming software providers such as Pragmatic Play, Evolution, PG Soft, and JILI process some anonymous or session-based data in order to operate their games. They do not generally receive your full identity or financial information.
5.3 Legal Obligations
If jaya9 bit receives a court order or a valid request from a competent authority, it is required by law to provide the necessary information. Outside of such cases, your information is not shared externally.
5.4 Regarding Third-Party Links
If the jaya9 bit platform contains links to external websites and you visit them, the privacy policy of those websites will apply. jaya9 bit is not responsible for how those sites use your information.
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the jaya9 bit website and app. These technologies store small data files in your browser that help improve the functionality of the platform and your experience on it.
6.1 Types of Cookies
- Essential cookies: Required for login status, sessions, and security; disabling these will prevent the platform from working properly.
- Functional cookies: Used to remember your language preference, theme, and other settings.
- Analytics cookies: Used to understand which pages are visited most and where issues arise; this data is anonymous.
- Marketing cookies: Used to show relevant promotions based on your interests; these can be disabled.
6.2 Cookie Control
You can reject or delete cookies from your browser settings. However, disabling essential cookies may cause some jaya9 bit services to not work properly.
User Rights
jaya9 bit believes you should have control over your own information. Your rights are described below.
7.1 Right to Access Your Information
You may request from jaya9 bit at any time a summary of what information we hold about you. We will inform you as soon as possible.
7.2 Right to Correct Your Information
If any stored information about you is incorrect, you may request a correction. Some information can be updated directly from account settings; for important changes, you will need to contact customer support.
7.3 Right to Close Your Account
You may request to close your jaya9 bit account at any time. Even after closure, some information may be retained for a defined period for legal and security reasons.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or SMS messages, you can turn them off from account settings or by contacting customer support. However, important account-related messages may still be sent.
For information on using the platform responsibly and protecting yourself, it would be helpful to read our Responsible Gaming page.
Protection of Minors
jaya9 bit strictly prohibits the use of the platform by anyone under 21 years of age. Age is verified at registration, and if any user is found to be under 21, their account will be closed immediately and funds will be returned where applicable.
We do not intentionally collect information from any minor. If a parent suspects their child is using this platform, they can contact us and we will act promptly.
Changes to the Privacy Policy
jaya9 bit may revise this privacy policy when it sees fit. Changes will be published on this page, and for significant changes, you will be notified via your registered email or an in-app notification.
Continuing to use the platform after any changes will be taken as your acceptance of the revised policy. It is therefore advisable to check this page regularly. You may also visit our About Us page for a complete understanding of all the rules governing use of the site.
Contact and Complaints
If you have any questions or complaints about this privacy policy, please contact jaya9 bit customer support. Our team is available 24/7 in both Bengali and English.
Use the live chat option on the platform — available 24 hours a day, 7 days a week.
[email protected] — write to us by email for detailed queries.
For quick answers to common questions, visit our FAQ section — it has organised answers on account, payment, and bonus-related queries.